Quick answers
I made a mistake in a name or the date. What can I do?
Write to us with your order code as soon as you spot it. We look at every case, but once the reservation is issued the airline usually doesn’t allow changes, and a correction means a new order. So before you pay, check each name against the passport and make sure the date is right.
I can’t find my reservation on the airline’s website. What should I do?
Check that you’re using the airline booking reference, not our order code, and paste it rather than typing it. If the last name has several parts, try it without spaces, so “De la Cruz” becomes “Delacruz”. Some airlines don’t offer an online look-up at all. Still stuck? Send us a message and we’ll help.
The email didn’t arrive. What now?
Check your spam folder first. If the confirmation email is there, its link opens your order page, where the reference and the PDF also appear. Still nothing within 3 minutes of paying, or of your scheduled time? Send us a message with your order code or the email address you used.
Can I cancel and get a refund?
If we can’t create your reservation, we refund you automatically, no need to ask. Once the reservation has been delivered as ordered, the order is complete and can’t be cancelled or refunded, and that includes when a visa application is refused. You haven’t bought a ticket, so there is no airline fare to lose. The full rules are in our Terms.
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