Terms of service

1. General conditions

1.1 These Terms form a legal agreement between you and us. If you order for other passengers, you confirm that you may act for them and that they accept these Terms. You may not transfer your rights under these Terms to anyone else.

1.2 If you do not accept these Terms, you must stop using the Site and the Service.

1.3 The Site is available in several languages. These Terms were written in English. If a translation differs from the English version, the English version applies.

1.4 Our Privacy policy explains how we handle the personal data you give us, including the details of other passengers. By using the Site, you confirm that the data you provide is accurate.

1.5 We operate the Site from England and Wales. We do not promise that the Service is suitable or available in every country.

2. Payment methods

We accept credit cards, debit cards and PayPal. Card details are entered in our payment provider’s secure field and never reach our servers. Prices are charged in US dollars; if your card uses another currency, your bank converts the amount at its own rate. An order is confirmed only when the payment provider reports the payment as successful.

3. Your obligations

3.1 You must not use the Site or the Service for any unlawful purpose. You must not copy, monitor or search the Site with robots, scrapers or other automated tools, try to gain unauthorised access to any part of it, test it for vulnerabilities, or send it viruses or other harmful code.

3.2 You also agree:

• not to infringe our rights or anyone else’s through your use of the Site. If someone brings a claim against us because of what you did, you will help us resolve it and repay our reasonable costs;
• not to impersonate another person, use a payment method without its owner’s permission, or resell the Service without our written agreement;
• not to use the Service to break IATA or airline rules on booking practices, including misuse of booking classes and fraudulent, duplicate, speculative or fictitious bookings, or to place orders and let them lapse repeatedly without purpose;
• to use the Service only for reservations on flights you genuinely intend to take, with the flexibility to change your plans while the reservation is valid;
• not to use the Service solely to support a visa application for a trip you have no genuine intention to make.

3.3 You must be at least 18 years old to place an order, and you confirm that you have the legal capacity to accept these Terms.

4. Our rights

We may, at any time:

• block access to the Site for you or anyone else, without notice;
• carry out maintenance that makes the Site temporarily unavailable, without notice;
• ask you for a copy of an identity document to confirm your age and legal capacity;
• monitor how the Service is used, refuse or cancel any order that appears fraudulent, duplicate, speculative or fictitious, and stop the person responsible from using the Service again.

If you break section 3, we may block your access to the Site and the Service at our discretion. If we cancel an order under this section before its reservation is delivered, we refund the payment.

5. Legal disclaimer

5.1 The Site and its content are provided “as is”, without warranties of any kind, express or implied, to the fullest extent the law allows, including warranties of merchantability, fitness for a particular purpose and non-infringement. Content may contain technical inaccuracies or typing errors, or become out of date. We provide a service; we do not sell goods.

5.2 We work to keep the Site running, but we do not promise that it will always be available, uninterrupted, secure or free of errors or harmful components, or that defects will be corrected. You are responsible for protecting your own devices and data.

5.3 We are not responsible for how other users or third parties behave on or with the Site, for your breach of local laws or agreements that do not relate to the Site, for your breach of airline rules or conditions, or for the accuracy of the personal data you give us.

5.4 We are not responsible for third-party advertising or for websites that the Site links to.

6. Ownership of site content

We own, or have permission to use, all content on the Site, including text, graphics, logos, trademarks and software. Unless we say otherwise, you may not copy, reproduce, republish, upload, post, transmit, reverse-engineer or distribute any part of the Site.

7. Service policy

7.1 General information on the Site, such as notes about entry requirements, is for information only. Check the official requirements that apply to your trip before you rely on it.

7.2 The Service provides a flight reservation, not a flight ticket. No fare is paid to the airline, no e-ticket number is issued, and the reservation cannot be used to board a flight. If you decide to take the flight, book it with the airline.

7.3 Every reservation is valid for the period chosen at checkout, counted from delivery, and is released automatically when that period ends. It always ends at least 24 hours before the first flight departs, so not every option is available for every flight; the options you can choose are shown at checkout. A reservation cannot be extended or renewed.

7.4 You can choose to receive your reservation later, at a date and time up to 5 days after you order. Validity then counts from the scheduled time, and the whole validity period must still end at least 24 hours before the first departure.

7.5 We normally deliver within 3 minutes of payment, or of the scheduled time. Delivery can take longer when an airline is slow to confirm. If we cannot create the reservation, we refund you as described in section 12.

7.6 Prices and the Service may change without notice. The price shown at the payment step is the price you pay for that order. We may modify, suspend or discontinue the Service, or limit sales to any person, region or jurisdiction, at any time, and we are not liable to you or anyone else for doing so.

8. Limitation of liability

8.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that the law does not allow us to limit.

8.2 Subject to applicable law, neither we nor our directors, employees, agents, contractors or suppliers are liable for any indirect, special, incidental, consequential or punitive damages, including lost profits, lost opportunities or lost data, arising from the use of, or inability to use, the Site or the Service, whether in contract, tort (including negligence) or otherwise, even if we were told such loss was possible.

8.3 We do not guarantee the outcome of any visa application, entry to any country, or any other situation in which you use a reservation. You use the reservation and its booking reference at your own risk. Consulates, border officers and airlines make their own decisions.

8.4 We are not responsible for changes an airline makes to a flight or a reservation after we deliver it.

8.5 In any case, our total liability to you for an order is limited to the amount you paid for that order.

9. Indemnity

You agree to defend, indemnify and hold harmless GENITUBE LTD, our affiliates, agents, licensees, successors and assigns against all claims, actions, damages, liabilities, costs and expenses, including reasonable legal fees, arising from your use of the Site or from any breach of these Terms by you or by the passengers you order for.

10. Termination

These Terms apply until they are ended. You can end them at any time by no longer using the Site. We may end them, and your access to the Site, immediately if you break any important part of these Terms. Orders already delivered are not affected, and sections 5, 8, 9, 11 and 12 continue to apply.

11. Complaints and disputes

11.1 If you believe we have treated you unfairly, send a complaint through our contact page or to support@onwardbookings.com with your order code. We reply within 24 hours and aim to resolve every complaint within 30 days.

11.2 Give us complete and accurate information about your complaint. If you knowingly give false information, you must repay the reasonable costs we incur in investigating it.

11.3 We send notices to the email address given with your order. A notice counts as received once we send it there.

11.4 These Terms, and any dispute arising from them, are governed by the law of England and Wales. The courts of Poole have exclusive jurisdiction, without affecting any mandatory rights you have under the law of the country where you live.

11.5 These Terms and the policies they refer to are the entire agreement between you and us about the Site and the Service, and they replace anything said or written before.

11.6 If a court finds any part of these Terms invalid, that part is removed and the rest stays in force.

11.7 If we do not enforce a right under these Terms, we have not waived it. A waiver counts only if we give it in writing.

12. Refund policy

We refund the full amount when:

• we cannot create your reservation;
• you were charged twice for one order;
• what we delivered does not match your order;
• something went wrong on our side.

We do not refund when:

• the reservation was issued and delivered as ordered;
• a passenger name or date was entered incorrectly;
• you change your mind after delivery;
• a consulate, border officer or airline refuses your application.

When we cannot create a reservation, we send the money back on our own, without you asking. Refunds go back to the payment method you used. To ask for a refund, email support@onwardbookings.com with your order code and any supporting information. Refunds are made within 30 calendar days of an approved request.

Last updated: October 5, 2026